Visiting Vienna
Where we are, how the VAT refund works, and what to expect when you walk in.
Two minutes from the cathedral
Singerstrasse runs east from Stephansplatz. We are at number 5, on the left-hand side.
Directions- St. Stephen’s Cathedral2 min
- Stephansplatz underground (U1, U3)3 min
- Kärntner Strasse4 min
- Hotel Sacher7 min
- State Opera8 min
- Albertina9 min
Tax Free Shopping in Vienna (VAT Refund with Planet)
International guests whose official residence is outside the European Union can have the Austrian VAT (20%) refunded through our partner Planet Tax Free when they buy handmade jewellery in our Vienna master workshop.
How the VAT refund works
- 01
Minimum purchase from €75.01
The refund applies to purchases with a total invoice amount of at least €75.01 including VAT, made on the same day in our shop at Singerstrasse 5, 1010 Vienna.
- 02
Paperwork right at the bench
We record your export details on the spot and issue the official Planet Tax Free form. To do so we need to see your valid original passport as proof of residence outside the EU.
- 03
Customs confirmation on departure
Present the unworn original goods with the original invoice and the tax-free form to customs at the last EU border (for example Vienna-Schwechat Airport, VIE). This confirmation must be obtained within three months of the date of purchase.
- 04
Receiving your refund
- Refund office within walking distance: An official Planet Tax Free service point is about 2 minutes on foot from our workshop in the 1st district (early refund to your credit card or in cash before you fly).
- At the airport: Directly at the designated Planet counters after passing through customs.
Note on the official procedure
The VAT refund is a customs procedure of the Republic of Austria, carried out in cooperation with the processing partner Planet Payment. As a specialist business we issue the statutory export documents properly. Whether a refund is paid, and how much, depends on a valid customs export confirmation and on the processing and service fees of the tax-free provider, over which the workshop has no influence.
When to come
| Monday | 10:00 – 17:00 |
|---|---|
| Tuesday | 10:00 – 17:00 |
| Wednesday | 10:00 – 17:00 |
| Thursday | 10:00 – 17:00 |
| Friday | 10:00 – 17:00 |
| Saturday | — |
| Sunday | — |
We are closed on Saturdays and Sundays — worth planning around if you are only in Vienna for a weekend.
Outside those hours we are glad to arrange an individual appointment — call or write and we will find a time that suits you.
Ask before you come
If you are coming with a particular piece or a particular question, call or write first — then the right things are on the counter and we have the time set aside for it.
- Phone
- +43 1 512 02 88
- office@mikiryan.com
Visiting
Do I need an appointment?
No. We are open Monday to Friday from 10:00 to 17:00 without a break, and no appointment is needed. Assessments, repair drop-offs and old gold analyses are done at the bench during opening hours, without prior notice.
Are you open at weekends?
We are normally closed on Saturdays and Sundays. Individual appointments outside opening hours are possible by prior arrangement, especially for weekend visitors to Vienna: call +43 1 512 02 88 or email office@mikiryan.com.
Where exactly is the workshop?
At Singerstrasse 5, 1010 Vienna, two minutes on foot from Stephansplatz (U1/U3).
How does the VAT refund work?
Guests whose official residence is outside the EU get the Austrian VAT of 20% refunded through Planet Tax Free, less the provider’s fees. The purchase must total at least €75.01 on the same day. We issue the form on the spot. Customs at the last EU border must confirm the export within three months of the date of purchase.
What do I need to bring for the tax-free form?
Your valid original passport as proof of residence outside the EU. When you leave, show customs the unworn goods with the original invoice and the tax-free form, for example at Vienna-Schwechat Airport.
Where is the refund paid out?
Within walking distance: An official Planet Tax Free service point is about two minutes on foot from our workshop. An early refund to your credit card or in cash before you fly is possible there.
At the airport: At the designated Planet counters after passing through customs.
How much will I get back?
That depends on a valid customs export confirmation and on the processing and service fees of the tax-free provider. The workshop has no influence on this. We make sure the statutory export documents are issued properly.
Can you resize a ring while I am in Vienna?
Often yes, because the workshop is on the premises. Tell us how long you are staying and we will say straight away whether it is possible.
Which cards do you accept?
Ask at the counter — we will confirm current payment options when you visit.
Can you ship a purchase to my home country?
Talk to us at the counter. Shipping and the customs paperwork that goes with it depend on the destination.
Come and see us
Singerstrasse 5, 1010 Vienna. Monday to Friday, 10:00 to 17:00.